Our Principles. Your Peace of Mind.
At House of Maple & Lily Lifestyle, we believe fashion should be beautiful from every angle — not just how it looks, but how it’s made, how it treats people, and how it respects the planet.
🌱 Sustainability Policy
- Prioritising natural, organic and recycled fabrics.
- Minimising plastic packaging; using recyclable and compostable alternatives.
- Eco-friendly packaging and low-impact shipping.
- Limited-batch production to reduce overstock and waste.
- Garment care guides to prolong product life.
Goal: 60% low-impact materials across all collections by 2026.
🌍 Ethical Sourcing Policy
- Compliance with international labour standards (ILO, ETI, WRAP, Sedex, BSCI).
- No child or forced labour.
- Fair wages and safe working environments.
- Respect for workers’ rights to unionise.
- Diversity and inclusion across the supply chain.
♻️ Carbon Footprint Policy
- Offsetting emissions through tree-planting and local greening projects.
- Consolidated shipments and low-emission carriers.
- Canadian warehousing to reduce global freight.
Future goal: carbon-neutral packaging and last-mile delivery by 2027.
🛡️ Shipping, Returns & Privacy
- Standard shipping across Canada within 3–7 business days.
- Return/exchange within 15 days for unused items with tags.
- No returns on intimate wear, undergarments or socks unless defective.
- Your information is secure; we never sell your data. Transactions are encrypted and PIPEDA-compliant.