You Asked. We Answered.
🛍️ General
What kind of products do you sell?
We offer ethically sourced, high-quality apparel and accessories for men, women, and children — clothing for all four Canadian seasons, plus caps, hats, wallets, purses, belts, undergarments, shoes, socks, and South Asian-inspired festive wear.
Are your products available in stores?
Currently we are an online-only business based in Saskatoon, SK. We occasionally host pop-ups and community events — stay tuned via our News page or social media.
Who owns House of Maple & Lily Lifestyle?
Our founder, Sayid Mohammad Omar Sharif, brings over a decade of global apparel industry experience in HR, compliance, and ethical sourcing. The brand is proudly Canadian with global roots in Bangladesh.
Are your products South Asian-inspired?
Yes, we carry select South Asian-inspired pieces during festive seasons like Eid, Diwali and Vaisakhi — blended with Canadian fashion sensibilities.
🚚 Shipping & Delivery
Where do you ship?
We currently ship across Canada. International shipping is coming soon.
How long will my order take?
Orders are processed in 1–3 business days and shipped within 3–7 business days depending on your location.
Can I track my order?
Yes. Once shipped, you’ll receive a tracking link via email or SMS.
Do you offer local pickup in Saskatoon?
Yes, free local pickup is available at select times. Please check our Contact page.
🔁 Returns & Exchanges
What is your return policy?
Items can be returned or exchanged within 15 days of delivery if unworn, unused, and with tags attached.
Are all items returnable?
For hygiene reasons, undergarments, intimate items and socks are not returnable unless they arrive damaged or defective.
Who pays for return shipping?
Customers are responsible for return shipping unless the product was incorrect or faulty.
🌱 Sustainability
Are your products ethically made?
Yes. All suppliers are vetted for fair wages, safe conditions and zero tolerance for child or forced labour. Many are certified by Sedex, WRAP or BSCI.
What materials do you use?
We prioritise organic cotton, recycled fabrics and low-impact dyes.
🛒 Ordering & Payment
What payment methods do you accept?
All major credit/debit cards, PayPal and Interac e-Transfers, via encrypted checkout.
Can I cancel or modify my order?
If your order hasn’t shipped, email orders@mapleandlily.ca right away and we’ll do our best.